WARRANTY AND RETURN POLICIES
1. Legal and Commercial Warranty
All products sold by PCentrepot are covered by the legal warranty provided in Quebec by the Consumer Protection Act, and in Canada by other applicable laws. This warranty ensures that the products you purchase are usable for normal use for a reasonable period.
In addition to this legal warranty, PCentrepot offers a limited commercial warranty of 90 days on all refurbished products and 1 year on new products, starting from the date of receipt of your order. This warranty covers manufacturing defects and failures occurring under normal use of the product.
2. Warranty Exclusions
To protect yourself, it is important to note that this warranty does not cover the following situations:
-Normal wear and tear of the product due to its use.
-Damage caused by misuse, accident, negligence (fall, water exposure, power surge, etc.).
-Modifications or repairs performed by an unauthorized person by PCentrepot.
-Software or data lost during repair or replacement of the device. It is your responsibility to back up your data before sending a product.
-Compatibility issues with other equipment you own, unless PCentrepot has specifically confirmed this compatibility in writing.
3. Warranty Claim Procedure
In case of a problem, scrupulously follow the procedure below to claim the warranty:
a. Contact our customer service: First, you must contact us in writing (email) as soon as possible to inform us of the problem. Please include your order number, a detailed description of the problem, and photos or videos if possible.
b. Return Authorization: After analyzing your request, if the product appears to be eligible for warranty, we will provide you with a Return Authorization (RA) number and shipping instructions. Any product returned without an RA number will be refused and returned at your expense.
c. Shipping: You must ship the product to us in its original packaging or in packaging that ensures adequate protection. Return shipping costs for a defective product will be at your expense. If the defect is confirmed, we will reimburse these shipping costs (up to a reasonable amount) in addition to proceeding with repair, replacement, or refund.
4. Warranty Resolution Options
Once the product is received and inspected by our technicians, we reserve the right to:
-Repair the defective product.
-Replace the product with a product of equivalent value if repair is not possible.
-Refund the purchase price of the product if neither of the first two options is viable.
5. Limitation of Liability
In case of dispute, PCentrepot's liability is strictly limited to the original purchase price of the product. PCentrepot cannot be held responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the product, including, but not limited to, loss of data, profits, or revenue.
By purchasing a product on our site, you acknowledge that you have read, understood, and accepted the terms of this warranty policy.